Charter of Aged Care Rights

The Charter

As a person using aged care, I have the right to:

  • safe and high-quality care and services
  • be treated with dignity and respect
  • have my identity, culture and diversity valued and supported
  • live without abuse and neglect
  • be informed about my care and services in a way I understand
  • access all information about myself, including information about my rights, care and services
  • have control over and make choices about my care and personal and social life, including where the choices involve personal risk
  • have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • my independence
  • be listened to and understood
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf
  • complain free from reprisal and have my complaints dealt with fairly and promptly
  • personal privacy and to have my personal information protected exercise my rights without it adversely affecting the way I am treated.

Provider responsibilities

Providers must:

  • comply with the Aged Care Quality Standards
  • help people using aged care understand their rights about the services they receive
  • help people using aged care understand their rights under the Charter
  • make sure people using aged care or their representatives are given a reasonable opportunity to sign the Charter
  • sign and give the person receiving care a copy of the charter (representatives can also receive a copy)
  • keep a record of the Charter given to the person receiving care.

Asking the person using aged care to sign the Charter allows them to acknowledge they have received and understood the Charter. People using aged care don’t have to sign the Charter. They can receive aged care whether they sign it or not.

Read more about the Charter of Aged Care Rights here

Other important information

Aged Care Quality Safety Commission

Learn how we will deliver on our commitment to safeguard and protect older people.

Find out more

Advocacy Tasmania

We help Tasmanians fix problems big or small. We are in our clients’ corner. Our service is free, confidential, and statewide.

Find out more

WorkSafe Tasmania

Tasmania’s WHS regulator. Being ‘Safe and Well Every Day’ is the promise WorkSafe Tasmania makes to the Tasmanian community.

Find out more

We would love
to hear from you

PHONE

Tel: 03 6421 0111
Fax: 03 6421 0100

EMAIL

admin@meercroft.org

ADDRESS

Clements Street
Devonport, TAS 7310
PO Box 82
Devonport, TAS 7310

We Care

Tasmania’s leading aged care facility, conveniently located in Devonport, you can be assured your loved ones are in great care.

Acknowledgement of Country

Meercroft Care Inc. acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

Enquiry Form

This field is for validation purposes and should be left unchanged.

© 2024 Meercroft Care Inc|Website by Stream Design